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Quality Assurance ProgramMcKellar Corporation’s Quality Assurance Program utilizes a tailored Quality Control Plan as a comprehensive management tool to provide a proactive, self-implementing approach for monitoring, measuring, and improving individual and organizational effectiveness. This plan includes specific action items designed to achieve continuous improvement, resulting in a flexible and results-driven program that saves Government resources while ensuring quality services. We have experience using an ISO 9001-certified quality management system for planning, controlling and reporting on projects, and will apply these controls as appropriate.Our primary objective is to establish procedures for prevention, timely identification and correction of any substandard performance of services, all while eliciting customer feedback to prevent the repeat or duplication of a discrepancy. To ensure these objectives are met, this plan encompasses “lessons learned” allowing McKellar to make effective and timely corrections to performance variances, ensuring metered progress toward all goals as aligned with the customer’s Quality Assurance Surveillance Plan (QASP). McKellar will leverage our experience and lessons learned from our other contracts to ensure that each contract-specific plan will mitigate risks and ensure mission success. If discrepancies occur, McKellar will evaluate the reported or discovered problems, act on that evaluation and take appropriate action. We will collect feedback from employees and customers, relating to quality and performance, and evaluate the input for applicability to program performance and success. McKellar regularly receives exceptional ratings for quality from our customers. Customer satisfaction in the procurement and delivery of services is the ultimate goal of McKellar management. |
CONTRACT INFORMATION
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